Customer Service Policy

A Core value of the University of Mary Washington is the right of every individual to be treated with dignity and respect at all times. Therefore,

We recognize that individual needs are as unique and varied as the individuals themselves. We will treat all situations fairly.

We strive to exceed expectations and to ensure that every interaction with a customer is reflective of a high quality organization. We acknowledge that every experience is an opportunity to ensure a positive outcome.

We recognize that customer service is a cornerstone of a culture of excellence defined by quality, inclusiveness, collaboration and cooperation, transparency and accountability, and openness and candor.