Payment Plan Frequently Asked Questions

    1. How do I sign up for a payment plan?
    2. Can an Authorized Payer sign up for a payment plan?
    3. Does it cost anything to enroll in the plan?
    4. When can I sign up for a payment plan?
    5. How many monthly payments am I able to sign up for?
    6. Do I have to sign up for a payment plan each semester?
    7. Is there a payment plan available for the summer?
    8. My student has not received a bill yet. How do I set up a payment plan?
    9. What is the difference in authorized aid versus memo aid? 
    10. I cannot see my Financial Aid. Do I include that in the payment plan?
    11. What payment methods are accepted?
    12. When are payments taken?
    13. How do I check my payment plan?
    14. My payment plan payment was supposed to come out of my checking account yesterday, but I didn’t have sufficient funds. What will happen?
    15. Can I make additional payments?
    16. What does the “tuition and fees” section include?
    17. Can I change my payment method once the plan is in place?
    18. I signed up for a payment plan. Why do I keep getting a bill?
    19. I realized my payment plan is inaccurate. How can I update it to accurately reflect the remaining balance?

1. How do I sign up for a payment plan?

Students and Authorized Payers can sign up for a payment plan by logging into Eagle Pay. Once on Eagle Pay, select “Payment Plan” on the left side of the screen to begin the process.


2. Can an Authorized Payer sign up for a payment plan?

Yes. An Authorized Payer can sign up for the payment plan by logging into Eagle Pay using their credentials. Since the plan is tied to the student’s account, there can only be one plan per student.

 

3. Does it cost anything to enroll in the plan?

Yes. There is a mandatory enrollment fee associated with signing up for the payment plan. This is a one-time fee due at sign-up. The fee is dependent on enrollment time, so please visit My College Payment Plan to see the enrollment deadlines.

 

4. When can I sign up for the payment plan?

Payment plans typically become available in mid-May for the fall semester and mid-October for the spring semester. You can find specific enrollment dates by visiting My College Payment Plan.

 

5. How many monthly payments am I able to sign up for?

The maximum amount of monthly payments you can sign up for per semester is five. The fall plan must end in October and the spring plan must end in March. You can find the specific enrollment dates by visiting My College Payment Plan.

 

6. Do I have to sign up for a payment plan each semester?

Yes. After the semester payment plan ends, you must sign back up for the following semester.

 

 

7. Is there a payment plan available for the summer?

Unfortunately there is no summer payment plan available at this time.

 

8. My student has not received a bill yet. How do I set up a payment plan?

If your student has not yet received a bill, you can fill out the payment plan by using the expense reference sheet that is included in the sign-up process.

The prices for tuition & fees, meal plans and housing are listed out and students should have an idea of what options they selected for the upcoming semester.

You will also need to have an understanding of the financial aid you will be receiving, which you can find in Banner.

 

9. What is the difference in authorized aid versus memo aid?

Authorized Aid is any aid you expect from the Financial Aid Office. This includes loans, scholarships and grants. It also includes any outside scholarships you may be expecting.

Memo Aid is for any third-party payment, such as a 529 plan, Post 9/11 benefits or payment from your employer.

 

10. I cannot see my financial aid. Do I include that in the payment plan?

If you are expecting any financial aid, you should include it in the payment plan. However, if it has not yet posted to Eagle Pay, you may want to contact their office at 540-654-2468 ext 1 or at finaid@umw.edu

 

11. What payment methods are accepted?

The payment plan takes all major credit cards and eChecks. There is no cost to use an eCheck, but all credit card transactions will incur a 2.75% service fee.

 

12. When are payments taken?

  • Each installment will be automatically deducted from the account you authorized while enrolling in this payment plan.
  • You will be sent a reminder email message 5 day(s) before your installment is automatically deducted.
  • Installments will be automatically deducted on the 5th day of each month. If a payment date falls on a weekend, the payment will be scheduled for processing the next business day.

NOTE:We will automatically deduct each installment from the account you authorize when enrolling in this payment plan. Each deduction will occur on the day indicated and prior notification will be emailed to you. If a scheduled installment date falls on a weekend the automatic deduction will occur the next business day.

 

13. How do I check my payment plan?

You can check your payment plan by logging into Eagle Pay. You will be able to see how many payments are remaining and their amount.

 

14. My payment plan payment was supposed to come out of my account yesterday, but I didn’t have sufficient funds. What will happen next?

You will receive a non-sufficient funds charge and a re-attempt will be scheduled for the 20th of the month. This re-attempt will not adjust any following payment due dates.

 

15. Can I make additional payments 

You can make additional payments should you choose. You may want to contact the Office of Student Accounts at umwbills@umw.edu after doing so in order to have your payment plan adjusted if necessary.

 

16. What does the “tuition and fees” section include?

This section will include all charges for the semester that you expect to incur. This section is dependent on the number of credits the student signs up for along with the meal plan and housing they selected if applicable. Other charges include parking decals, music fees and the mandatory processing fee.

 

17. Can I change my payment method once the plan is in place?

Yes. If you need to change the payment method, the plan owner can contact Nelnet Business Solutions to do so. They can be reached at 800-609-8056.

 

18. I signed up for a payment plan. Why do I keep getting a bill?

Bills are automatically generated throughout the semester. When students receive the bill, it is their responsibility to check it against their payment plan to make sure the amount they signed up for is accurate.

 

19. I realized my payment plan is inaccurate. How can I update it to accurately reflect the remaining balance?

You can update your payment plan by contacting The Office of Student Accounts at umwbills@umw.edu. We can make adjustments in order to ensure your plan is accurate.