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Home » About Facilities Services » FAQ

FAQ

Work Order Service

ALL routine requests are made online. Please see the Work Management page for more information.

Q. May I e-mail a work request?
A. Please do not fax or e-mail work requests.

Q. Where do I send work requests that apply to locks?
A. Resident students: please refer to the ResLife Key or Lock Issues procedures. All others: please complete the Key/Card Access PDF form online. Please DO NOT enter a Facilities Work order for Key/Access issues. 

Q. What happens if I have an emergency work request that needs to be handled ASAP?
A. If you have an emergency please call the main number 654-1047 or work management desk at 654-2078. (Example: toilet overflowing or not working or no heat in your room.) After hours emergencies are to be reported to the University Police Department at 654-1025. Requests for event support require two weeks advance notice.

Q. Who do I call for work requests that apply to phones, internet or cable?
A. Cable TV, internet access and telephone repairs should be reported to the IT Help Desk at 654-2255.

Transportation

UMW truck logo 2024

Q. How do I reserve a van for an approved trip?
A. First, you should call the main Facilities number at 654-1047 and find out if the date you are requesting is available. If there is a vehicle available at the time you need it for, then you should fill out and submit a State Vehicle Request Form.

Q. Where do I pick up a state vehicle?
A. You can pick your approved vehicle at the Physical Plant Building located on Hanover St. (Battleground Athletic Complex). You may pick up your packet at the main desk at Facilities Operations Monday – Friday from 8:00 a.m. – 4:30 p.m. If you are using the vehicle after hours then you should come to the department office during operating hours and pick up the packet in advance. The approved vehicle will be parked on the left parking lot beside the building by the gate for after-hours pick up.

Q. There are two slips in my vehicle packet, what should I do with these?
A. One will be for billing purposes and the other is for mileage. Please make sure these are filled out upon return completely with an account number for the department using the vehicle.

Q. I am a student of the university, may I drive a UMW van?
A. Yes, but only with completion of the Drivers Certification. To achieve Drivers Certification please contact Parking Management at 654-1129 for the next available class.

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