Division Guidelines

WOW Card Recognition Criteria by Cabinet Area

The University WOW card program allows supervisors to reward UMW employees with green WOW cards worth $35 and/or yellow WOW cards awarding time off.  Each cabinet has specific recognition criteria in order to promote the same values through the distribution of WOW cards to employees.  The recognized employee may have excelled in one or all of the following criteria:

Division Guidelines

Designated Supervisors

President’s Office and University Events and Conferencing:

  • Rewarding excellence in customer service
  • Positive attitude
  • Initiative
  • Teamwork

Manner of Presentation:  One-on-one or at staff meetings as appropriate and timely.

Communication of Guidelines:  At weekly staff meeting.

  • Jeff Rountree
  • Leah Cox
  • Martin Wilder
  • Susan Mullane
  • Susan Worrell

Student Affairs:

  • Successful completion of a difficult and unanticipated special project.
  • Exceptional contribution to an established program/project.
  • Outstanding service to parents/families of students during the semester.
  • Outstanding service to students, over and above job guidelines, during the semester.
  • Division-wide contribution to the programs/services.
  • Initiating/authorizing new project/program.
  • Suggestion which has a major impact within the unit.

Manner of Presentation:  Awards will be recognized at the discretion of the Director of the particular Student Affairs unit.

Communication of Guidelines: Divisional guidelines will be circulated by email and announcements to all staff in a divisional meeting.

  • Cedric Rucker
  • Christine Porter
  • Ken Tyler
  • Marion Sanford
  • Mark Mermelstein
  • Michael Hall
  • Nicole Surething
  • Ray Tuttle
  • Tom Riley
  • Sam Burris

Provost and Chief Academic Officer:

  1. A personal significant initiative that made (or will make) an important positive contribution to the unit’s operations or result in cost savings;
  2. Notable customer service above and beyond the call of duty;
  3. A special act of kindness towards a coworker;
  4. Taking on extra responsibility;
  5. Exemplary teamwork, evident in volunteering to support colleagues at critical times;
  6. Catching a major mistake or error omission and thus preventing a substantial embarrassment for the unit; and/or
  7. Dealing with a crisis in a way that prevents or minimizes escalation

Manner of Presentation:  

  1. WOW cards will be presented publicly before others in the office in which the winner works by the supervisor who requested the award.
  2. In some cases, the award might not be made before the whole office if others might be annoyed or feel excluded.

Communication of Guidelines:  Employees will be given a copy of the WOW card policy and criteria.

  • Brian Baker
  • Kimberly Buster-Williams
  • Heidi Hunter-Goldsworthy
  • Jeff McClurken
  • John Morello
  • Jonathan Levin
  • Keith Mellinger
  • Kelly Graham
  • Lynne Richardson
  • Mark Safferstone
  • Mary Gendernalik Cooper
  • Richard Finkelstein
  • Taiwo Ande
  • Tim O’Donnell

 

Advancement and University Relations:

  • Work performance that goes above and beyond the call of duty
  • Exceptional customer service
  • Teamwork
  • Initiative
  • Positive Attitude
  • Team spirit

Manner of Presentation:  Monthly Division Meetings

Communication of Guidelines:  Guidelines will be reviewed by key supervisors, and shared with all staff at September division meeting.

  • Anna Billingsley
  • Ken Steen
  • Lori Izykowski
  • Nina Thompson
  • Torre Meringolo

Administration and Finance:

Administration and Finance, Budget, Business Services, Emergency Management and Safety, Finance and Human Resources:
  • Excellent customer service
  • Rapid response to requests for assistance
  • Cooperation and teamwork
  • Reports and information
  • Showing initiative and innovation
  • Performing a difficult task unusually well
Facilities:
  • Notable effort
  • Initiative
  • Commendable customer service
  • Effective teamwork
  • Demonstration of enthusiasm, spirit, & positive attitude
Information Technologies:
  • Outstanding customer service – includes meeting the needs of students, faculty, staff, and external constituencies.
  • Taking on an unexpected, additional project or responsibility, perhaps meeting an emergency, and completing in a timely and successful way while also doing all other responsibilities.
  • Providing additional support and reaching out to assist co-workers both in IT and outside of IT
  • Demonstrating a consistent, positive, engaged attitude and perspective even while in stressful and demanding situations.
  • Demonstrating innovation and/or implementation of new ideas.

Manner of Presentation:  

  1. As soon after accomplishment as possible.
  2. Actual manner will be determined by the supervisor.

Communication of Guidelines:  Employees will be given a copy of the criteria on this page.

ADMINISTRATION AND FINANCE:

  • Rick Pearce

BUDGET:

  • Paul Messplay
  • Pam Taggert

BUSINESS SERVICES:

  • Erma Baker,
  • Kathy Underwood
  • Melva Kispaugh
  • Robin Jones
  • Tracey O’Neill

EMERGENCY MANAGEMENT AND SAFETY:

  • Ruth Lovelace

FACILITIES:

Front Office:

  • Alicia Osborn
  • Connie Souza
  • Jay Sullivan
  • John Wiltenmuth
  • Stuart Sullivan

Heating Plant:

  • Jim Marcum

Capital Outlay:

  • Gary Hobson
  • Len Shelton

Trades:

  • Bruce Patton
  • Dan Quann
  • Donald Motley
  • Gil Sullivan
  • Harold Williams
  • Joe Cutry
  • Teddy Trowbridge
  • Timmy Wallace

Housekeeping:

  • Connie Huylebroeck
  • Evelyn Byrd
  • Janet Scott
  • India Hughes
  • Sharon Neville

Grounds:

  • Joni Wilson,
  • Richard Blair,
  • Robbie Trowbridge,
  • Tony Baldacci

FINANCE:

  • Allyson Moerman
  • Anthony Dahm
  • Julie Pugliese
  • Julie Smith
  • Leigh Penn
  • Lynda Worthy
  • Marta Smith
  • Paul Griggs
  • Vickie Chapman
  • Vicki Eppes-Ward

HR:

  • Sabrina Johnson

IT:

  • Jerry Slezak
  • Hall Cheshire
  • Ray Usler